Need assistance? The HICH Support Team is here to help, whether you have a question about a ride, payment, account, or lost item.

Option 1: In-App Support (Recommended)

1. Open the HICH Rider App
2. Tap your Menu
3. Select Support
4. Tap Chat with Us

Option 2: WhatsApp

📱 612-424-1777

Option 3: Email

📧 info@hichmn.com. Most inquiries receive a response within 24 to 48 business hours.

At HICH, we understand that timely support matters. Our team is committed to providing responsive, professional assistance whenever you need it.

WhatsApp

📱 612-424-1777. Fastest option. Most inquiries answered promptly during business hours.

Email

📧 info@hichmn.com. Typically answered within 24 to 48 business hours.

In-App Chat

Open the HICH app → Help & Support → start a chat with our team.

Yes. The HICH Rider App includes a dedicated Emergency Assistance button on the main screen that provides quick access to:

• 911: local emergency services
• Your Trusted Contact: a family member or friend you set in advance
• The HICH Support Team

Set Up a Trusted Contact

1. Open the HICH Rider App
2. Go to Settings
3. Select Trusted Contacts
4. Add a family member or friend

⚠️ In a life-threatening emergency, always call 911 immediately.

Absolutely. After every completed trip, you'll be invited to rate your driver. Your feedback helps us recognize great drivers and improve service quality.

Saving a Favorite Driver

Had a great experience? Save that driver as a Favorite Driver in the HICH app. HICH will do its best to connect you with your favorite drivers when they are available and nearby. If they're unavailable, your ride goes to other qualified drivers so you're never left waiting.

Cancellation fees help compensate drivers for their time when they've already begun traveling to pick you up.

When a Fee Applies

• Cancelled more than 5 minutes after driver accepted: a $5 cancellation fee may apply
• Rider no-show: if you do not arrive within 5 minutes of your driver's arrival, a $5 no-show fee may be charged

When No Fee Applies

• You cancel within 5 minutes of the driver accepting your request
• The driver cancels the trip

Need a Fee Reviewed?

Contact us via in-app Help, WhatsApp: 612-424-1777, or info@hichmn.com. We'll look into it and resolve it quickly.

Left something behind? Our team will make every reasonable effort to help you recover it.

How to Report

Contact HICH Support as soon as possible via WhatsApp: 612-424-1777, info@hichmn.com, or in-app Help & Support. Include the trip date, time, locations, and a description of the item.

Lost Item Return Fee

If your item is found and returned, a $15 fee may be charged to compensate the driver. This fee is only charged if the item is successfully returned.

💡 Always double-check the vehicle before exiting. The sooner you report, the better your chances.

1. Check the app. Review your driver's live location. Traffic or a wrong turn can cause short delays.
2. Contact your driver. Use the in-app messaging or call feature.
3. Cancel and rebook. If your driver is unresponsive, cancel and request another. If a cancellation fee is applied in error, HICH will remove it.
4. Report the issue. Contact us via WhatsApp: 612-424-1777 or info@hichmn.com.

Never pay a HICH driver outside the app. All payments must be processed through the HICH platform: no cash, Venmo, Zelle, or any other method.

If a driver asks you to pay outside the app: politely decline, end the trip if you feel uncomfortable, and report it to HICH Support immediately.

⚠️ Always pay through the HICH app. Never make payments outside the platform.

If you believe a charge was applied incorrectly, contact our support team and we will review and investigate promptly.

Common Reasons

• Cancellation or no-show fee applied in error
• Fare appears significantly higher than expected
• Charged for a trip you did not take
• Duplicate charge on your account

How to Request a Review

Contact us via in-app Help, WhatsApp: 612-424-1777, or info@hichmn.com. Include the trip date, amount charged, and a brief description. Any applicable refund will be processed promptly.

If you suspect someone has accessed your account without permission, act quickly to secure it.

Steps to Take Immediately

1. Change your password. Go to the HICH app, then Settings, Account, Change Password. Use a strong, unique password you haven't used elsewhere.
2. Review your trip history. Check for any rides you did not take. Report any unauthorized trips to HICH Support.
3. Check your payment methods. Verify that no unfamiliar payment methods have been added.
4. Contact HICH Support immediately. Reach us via WhatsApp: 612-424-1777 or info@hichmn.com. Our team can review account activity and help secure your account.

⚠️ HICH will never ask for your password by phone, email, or text. If someone claiming to be HICH asks for your credentials, do not share them. Contact us directly.

At HICH, the fare you see before booking is the fare you pay: no hidden charges, no monthly fees for riders, no surprises.

How Your Fare Is Calculated

Your fare is based on distance traveled, estimated trip duration, and applicable taxes and fees. The estimated fare is shown in the app before you confirm your booking.

No Surge Pricing. Ever.

HICH uses straightforward fare calculation with no surge pricing. What you see before you book is what you pay — no multipliers applied for high-demand times. Other platforms charge 2× or 3× during rush hour, bad weather, or events. HICH never does.

Where Does Your Fare Go?

Unlike traditional rideshare companies that take a cut of every trip, HICH allows drivers to keep 100% of their ride fares. HICH earns revenue through driver subscriptions, not commissions on your rides.

All payments are processed through the HICH app. No cash or direct driver payments needed.

Accepted Payment Methods

Visa, Mastercard, American Express, Discover, and most major credit and debit cards. Apple Pay and Google Wallet coming soon.

How to Add or Update

1. Open the HICH app
2. Tap your Profile icon
3. Select Payment Methods
4. Tap Add Payment Method or select an existing one to update
5. Enter your details and tap Save

Your payment method is charged automatically at the end of each ride. You'll receive a digital receipt for every completed trip.

Yes. HICH lets you schedule rides up to 30 days in advance for airport trips, appointments, events, and more.

How to Schedule

1. Open the HICH Rider App
2. Tap the green "Later" button on the right side of the home screen
3. Enter your pickup location and destination
4. Select your preferred date and time
5. Tap Next, review details, and confirm

Your scheduled ride will appear in Upcoming Rides. HICH will send a reminder before your pickup time. You can edit or cancel from Upcoming Rides at any time.

💡 For time-sensitive travel like airport trips and medical appointments, scheduling in advance is strongly recommended.

Your safety is our top priority. HICH is developing a Live Trip Sharing feature (coming soon) that will let you share your real-time location with trusted contacts during any ride.

Available Right Now

The HICH app includes an Emergency Assistance button that gives you one-tap access to 911, your trusted contact, and HICH Support.

Set Up a Trusted Contact

1. Open the HICH App
2. Go to Safety Settings
3. Select Trusted Contacts
4. Add a family member or friend

⚠️ In a life-threatening emergency, always call 911 immediately.

Emailed receipts are coming soon. In the meantime, you can access full receipts for every completed trip directly in the app.

How to View Your Receipts

1. Open the HICH App
2. Tap Trips
3. Select Past Trips on the right side of the screen
4. Tap any trip to view fare details, route, driver info, and full receipt

If you need documentation for expenses or reimbursements, contact us at info@hichmn.com and we'll assist you.

Yes. You can book and pay for a ride for a friend, family member, or guest directly from your HICH account.

How to Book for Someone Else

1. Open the HICH App
2. Enter your friend's pickup location (not your current location)
3. Enter their destination
4. Review the fare and tap Book Ride

The ride is charged to your payment method. The rider will receive driver details, vehicle info, and trip status updates. You can monitor the trip from your account.

💡 The app may default to your GPS location. Always manually enter the rider's actual pickup address.

HICH offers four ride types. Select your preference on the booking screen before confirming.

HICH One: Everyday Value

Our standard, most popular option. Affordable and reliable for daily commutes, errands, and airport trips. Standard sedans and similar vehicles.

Luxury: Premium Comfort

Higher-end vehicles with professional drivers. Ideal for business travel, client meetings, or special occasions.

Luxury XL: Premium Space

All the comfort of Luxury with extra passenger and luggage capacity. Great for small groups and airport transfers with bags.

Van: Large Groups

Our largest option. Best for family outings, group travel, sporting events, or when you need maximum cargo space.

💡 Every HICH ride comes with no surge pricing and 100% of your fare going to your driver.

Tipping is completely optional, but always appreciated. 100% of every tip goes directly to your driver. HICH takes no fee or commission on tips.

How to Tip In-App

1. After your ride ends, review the ride summary screen
2. Select a suggested amount or enter a custom tip
3. Tap Confirm. The amount is charged to your payment method on file.

You can also tip in cash at any time if you prefer. Beyond tipping, leaving a 5-star rating and adding great drivers to your Favorites list helps them get recognized on the platform.

If you've opened the HICH app and couldn't find a driver nearby, we understand how frustrating that is. Ride availability depends on how many drivers are online in your area at that moment.

Why Availability Varies

HICH is a growing startup operating in the Twin Cities area. Like any rideshare platform in its early stages, we are still building the driver supply needed to reliably cover every neighborhood at every hour. When driver volume is low, wait times go up - and sometimes no rides are available at all.

This works both ways: when ride requests are slow, drivers go offline. When more riders use HICH, drivers stay online longer and availability improves. Your use of the app directly helps grow coverage.

What You Can Do

• Try at peak hours - Availability is typically better on weekday mornings, evenings, and weekends.
• Schedule in advance - Use the ride scheduling feature to book ahead for airports, appointments, or events so a driver can plan for your trip.
• Spread the word - Every new rider and driver on the platform improves availability for everyone. Share the app with friends and family in the Twin Cities.

We are actively recruiting and onboarding new drivers every week. Your patience as we grow means everything to us.

If your driver dropped you at the wrong spot, wrong address, wrong destination, or otherwise ended the trip at the incorrect location, contact us right away and we will review what happened. This is also the right article if your driver ended the ride before reaching where you booked to, dropped you at the wrong house, wrong street, wrong building, or the wrong side of the address.

How to Report It

Include the following in your message:

• Date and approximate time of the trip
• Your requested destination (where you booked to)
• Where you were actually dropped off (address or cross street)
• The fare amount charged
• Any extra costs you incurred (e.g., another ride to reach your destination)

Reach us via in-app Menu → Support → Chat With Us, WhatsApp: 612-424-1777, or info@hichmn.com.

If the app isn't working, WhatsApp and email reach the same support team — no app needed.

What Happens Next

Our team will review your trip and the route taken. If we confirm a drop-off error, we will process a fare adjustment or refund and contact you directly. For timeline details, see What happens after I submit a fare review?

Once you send us a fare review or refund request, here's what to expect.

Timeline

• Review: Our team investigates the trip within 1–3 business days
• Outcome: We contact you through the same channel you used (in-app, WhatsApp, or email)
• Refund (if approved): Processed immediately on our end — appears on your statement within 3–7 business days depending on your bank

Possible Outcomes

• Adjustment or refund — if we confirm an error
• No adjustment — if the charge was accurate (we'll explain why)
• More info needed — we may follow up before making a decision

Haven't Heard Back?

If 3 business days have passed with no response, follow up via WhatsApp: 612-424-1777 or info@hichmn.com and reference your original message.

Need to submit a request? See How do I dispute a charge or request a fare review?

HICH currently operates in the Twin Cities metro area in Minnesota, serving Minneapolis, Saint Paul, and surrounding suburbs.

Cities and Suburbs Covered

Active service area includes:

• Minneapolis (all neighborhoods)
• Saint Paul (all neighborhoods)
• First-ring suburbs: Bloomington, Edina, Richfield, Saint Louis Park, Roseville, Maplewood, West Saint Paul
• Outer-ring suburbs: Eden Prairie, Minnetonka, Plymouth, Maple Grove, Brooklyn Center, Brooklyn Park, Coon Rapids, Burnsville, Apple Valley, Eagan, Woodbury

Service Availability Notes

• Coverage in any given neighborhood depends on how many drivers are online right now. Some areas have stronger driver supply at certain times of day.
• Airport pickups and drop-offs at MSP are supported.
• Long-distance trips outside the Twin Cities metro may be available case by case via direct support request.

Outside the Twin Cities?

We're not in your area yet, but we want to hear from you. Message us with your city or zip code and we'll add it to our expansion request list.

Reach us via:

• WhatsApp: 612-424-1777
• Email: info@hichmn.com

💡 If the app shows no cars available at your location, that usually means low driver supply at that moment, not that the area isn't covered. Try again in a few minutes.

Becoming a HICH driver is simple and built around you. We are not just another rideshare app -- we are building a platform where drivers earn fairly and have the opportunity to share in ownership.

Requirements

• Age: At least 25 years old
• Driver's License: Valid license held for at least 1 year
• Vehicle: 4-door vehicle no more than 15 years old, in good condition. If your vehicle is older than 10 years, it must have fewer than 150,000 miles.
• Insurance: Valid personal auto insurance
• Background Check: Must pass MVR and criminal background check
• Smartphone: iPhone or Android compatible with the HICH Driver app

Step 1 - Download the HICH Driver App

Search "HICH Driver" in the App Store or Google Play and install it.

Step 2 - Create Your Account

Sign up with your name, email, and phone number. Set your password to get started.

Step 3 - Enter Your Details

Provide your date of birth, address, and driver's license information. This helps us verify your identity and begin your application.

Step 4 - Upload Your Documents

Upload clear photos of: driver's license (front and back), vehicle registration, insurance certificate, and profile photo.

Step 5 - Add Your Vehicle

Enter your vehicle details - make, model, year, and license plate.

Step 6 - Document Review

Our team reviews your uploaded documents. If anything is missing or needs clarification, we will reach out to you directly. Make sure your contact information is correct.

Step 7 - Background Screening Fee

Once your documents are cleared, you will receive instructions to pay the background screening fee of $45. This covers your MVR and criminal background check through Checkr.

Step 8 - Complete Your Background Check via Checkr

After payment is confirmed, you will receive an email from Checkr guiding you through the rest of the screening. Results typically come back within 3-7 business days.

Step 9 - Get Activated and Go Online

Once your background check clears and your account is approved, you will be notified that you are ready to go online. Open the app, tap "Go Online," and start accepting rides.

💡 Have your documents ready before you start and make sure to enter the expiration date for each one - it makes the process much faster!

There are two easy ways to reach the HICH support team as a driver.

Option 1: In-App Chat (Fastest)

1. Open the HICH Driver app
2. Tap your profile icon
3. Select Help or Support
4. Tap Chat with us

Option 2: WhatsApp

📱 612-424-1777

At HICH, drivers come first. We're committed to supporting you every step of the way.

Your first 90 days on HICH are completely free: no subscription, no fees, no catches. Just drive and earn.

After 90 Days: Choose Your Plan

• Daily: $1.00/day
• Monthly: $20.00/month
• Annual: $200.00/year
• Hich VIP (Ultimate): $1,000/year + 2,100 equity shares (first 2,000 drivers only)

Unlike Uber and Lyft which take a percentage from every ride, HICH charges a simple flat subscription. You keep more of every fare.

Yes. HICH provides insurance coverage for drivers in accordance with all city and state requirements for Transportation Network Companies (TNCs). Coverage is active while you are online and driving on the platform.

We also recommend checking with your personal insurance provider, as many personal policies do not fully cover rideshare activity. Additional coverage may provide extra peace of mind.

Yes. Through the HICH Driver Rewards Program, you earn a free month of subscription for every new paying driver you refer.

How It Works

1. Open the HICH Driver app
2. Tap Refer a Driver in the menu
3. Share your unique referral code via text, email, or social media

Once the referred driver becomes a paying subscriber, you automatically receive one free month. There is no limit to how many drivers you can refer.

At HICH, our goal is not to have the most drivers. It's to create the best opportunity for drivers to succeed.

HICH may limit or temporarily pause new driver onboarding in specific markets when the number of active drivers significantly exceeds rider demand. Our objective is to ensure that drivers on the platform have a reasonable opportunity to stay busy and earn fair compensation.

When onboarding resumes, priority is given to referred drivers, drivers serving underserved communities, drivers with strong service records, and drivers who actively support the HICH community.

At HICH, we believe every story deserves to be heard. Unlike platforms that automatically favor one party, HICH is committed to treating both drivers and riders with fairness, respect, and due process.

When a complaint is raised, we review all available information, listen to both parties, investigate objectively, and base our decisions on evidence and facts. Every case is reviewed individually. Drivers are never automatically assumed to be at fault.

WhatsApp (612-424-1777) is the fastest way to reach us. Most inquiries receive a prompt response during business hours.

Email (info@hichmn.com) inquiries are typically answered within 24 to 48 business hours.

In-App Chat is also available via the Help & Support section of the HICH Driver app.

You are always in control of your schedule. There are no required hours or minimum trips.

Going Online

1. Open the HICH Driver app
2. Enable your location services
3. Tap Go Online on the main screen

Going Offline

Tap Go Offline at any time. If you're on a trip, you'll complete it first and then go offline automatically.

With HICH, your earnings are always transparent and easy to track.

1. Open the HICH Driver app
2. Tap the Earnings tab in the bottom menu
3. View your trip earnings, weekly totals, and full payment history

No hidden deductions, no surprises. Drive more. Keep more. Know more.

1. Arrive at the correct pickup location and make sure you're safely positioned and visible.
2. Wait at least 5 minutes after arriving.
3. Contact the rider via in-app messaging or calling to let them know you've arrived.
4. Cancel as a No-Show if the rider doesn't arrive. Eligible cancellation fees are paid to you as compensation for your time.

1. Open the HICH Driver app
2. Go to Profile, then Documents
3. Select the document to upload or update
4. Take a clear photo or upload from your device
5. Submit for review. Our team will notify you when approved.

Required Documents

• Driver's License (front and back)
• Vehicle Registration
• Proof of Insurance (TNC/rideshare coverage)
• Vehicle Inspection Report (if required)
• Profile Photo

⚠️ Expired documents may temporarily affect your ability to accept rides.

1. Ensure everyone's safety. Move to a safe location. Call 911 if anyone is injured.
2. Contact law enforcement. Request an officer for any accident with injuries or property damage.
3. Exchange information. Collect names, license numbers, insurance details, and vehicle info from all parties.
4. Document the scene. Take clear photos of vehicles, damage, license plates, and road conditions.
5. Report to HICH. Contact us via WhatsApp: 612-424-1777 or info@hichmn.com as soon as it's safe to do so.

⚠️ Do not admit fault at the scene. Safety first. Always.

If you are in immediate danger, call 911 first. Contact HICH only after you are safe.

How to Report

• In-App: Trip details → Help or Report an Issue
• WhatsApp: 612-424-1777
• Email: info@hichmn.com

Include: date, time, location, description of the incident, rider's name, trip details, and any photos or evidence.

Use the in-app chat or in-app calling features on the active trip screen. All communication is routed through HICH. Your personal phone number stays private.

Common reasons to contact a rider: confirm the exact pickup spot, let them know you've arrived, or notify them of a short delay.

1. Open the HICH Driver app
2. Go to Profile → Vehicle Information
3. Update make, model, year, color, and license plate
4. Save your changes

If adding a new vehicle, also upload updated registration, proof of insurance, and a vehicle inspection report if required.

How Long Does Vehicle Info Review Take?

Most vehicle information updates are reviewed within 1 to 2 weeks after you submit the change. Background checks on a new vehicle, or document re-verification on insurance updates, can extend that window.

If it's been longer than 2 weeks since you submitted a vehicle update and you haven't heard back, message support so we can check the status:

• WhatsApp: 612-424-1777
• Email: info@hichmn.com
• In-app: Menu → Support → Chat With Us

Include the date you submitted the update and what changed (new vehicle, insurance renewal, registration, etc.).

⚠️ Drivers may not use a vehicle on HICH until all required documents are reviewed and approved.

1. Open the HICH Driver app
2. Tap your profile photo or go to the Account section
3. Select Edit Profile
4. Update your information and tap Save

You can update your profile photo, display name, phone number, email address, and home address. Some changes may require verification before they take effect.

Drivers are required by law to transport riders accompanied by service animals under the Americans with Disabilities Act (ADA). This is non-negotiable.

What You May Ask

Only two questions are permitted: (1) Is the animal required because of a disability? (2) What work or task has it been trained to perform? You may not request documentation or refuse service based on the presence of a service animal.

Personal allergies or religious beliefs do not exempt drivers. Refusing a service animal may result in account deactivation.

Emotional Support Animals (ESAs) are not covered under the ADA in the same way. HICH encourages accommodation whenever it is safe and comfortable to do so.

HICH pays drivers weekly via ACH direct deposit. All eligible rides completed in a given week are deposited to your bank account every Tuesday.

How to Set Up Your Bank Account

1. Open the HICH Driver App
2. Tap Payment in the bottom menu
3. Tap the green "+" icon in the lower-left corner
4. Enter your bank account number and routing number
5. Review carefully, then tap Save

Track Your Earnings

1. Open the HICH Driver App
2. Tap the Earnings tab

View daily and weekly totals, trip-by-trip breakdowns, payment history, and upcoming payout details. Questions? Contact us at WhatsApp: 612-424-1777 or info@hichmn.com.

Your first 90 days on HICH are completely free — no subscription charged during your trial. After that, HICH charges a flat monthly subscription. Zero commission is taken from your fares, ever. Every dollar a rider pays for the ride goes directly to you.

Available Plans

• HICH Explorer: $1.00 / day. Maximum flexibility, drive whenever you want.
• HICH Plus: $20.00 / month. Predictable cost for regular drivers.
• Annual: $200.00 / year. Best value for active drivers.
• ⭐ HICH Partner: $1,000 / year. First 2,000 drivers only. Includes up to 2,100 equity shares, priority support, and exclusive company access.

How Billing Works

• Plans are billed at the start of each billing period
• An active subscription is required to accept rides after your free trial
• Plans expire at the end of their term and must be renewed

As a driver-owned company, HICH believes those building the platform should share in its success. Drive more. Keep more. Own more.

When you complete your HICH driver application, you may be placed on a waiting list. This is normal and does not mean your application was rejected. It means we received your application and are working through onboarding in the order applications were received.

What Affects Your Wait Time?

• Background check processing - Our background check provider can take several business days to return results. This is the most common reason for delays.
• Document review - If any of your uploaded documents are incomplete or need clarification, our team will need to follow up before we can activate your account.
• Driver capacity in your area - We activate drivers based on rider demand in your zone. As our ridership grows, we bring more drivers online.

What You Can Do Right Now

• Make sure all your required documents are fully uploaded in the app (license, insurance, vehicle registration, profile photo).
• Keep your app notifications on so you don't miss an activation message.
• Most drivers are activated within 1-2 weeks of completing their application.

Still Waiting After 2 Weeks?

If it has been more than 2 weeks since you completed your full application and uploaded all documents, reach out to our support team via in-app chat or WhatsApp and we will look into your status directly.

The standard way to pay for your HICH driver subscription is through the app using a debit or credit card. This is the fastest and most reliable method.

Need to Pay Offline or in Cash?

We understand that not everyone has a card on file. If you need to make an offline or cash payment, please contact our support team directly through the in-app chat or WhatsApp. Our team will walk you through the available arrangements on a case-by-case basis.

When you reach out, please include:

• Your full name and phone number
• Which subscription plan you want (Explorer, Plus, Annual, or Partner)
• Your preferred payment method

We want every qualified driver on the road. If the standard payment flow is a barrier, just message us and we will find a solution.

After you submit your HICH driver application, we run a background check through our third-party screening provider. This is required for all drivers before activation and covers criminal history and driving record.

How Long Does It Take?

Most background checks are returned within 3-7 business days. In some cases - especially if records need to be pulled from multiple counties or states - it can take up to 2 weeks.

"You need to contact HICH to finish your background check"

If you received this message, it usually means one of the following:

• There is a record that needs manual review or clarification
• We need additional information or documentation from you
• There was a mismatch in the information you provided

Message our support team through the in-app chat or WhatsApp as soon as possible. Include your full legal name, date of birth, and phone number so we can locate your file quickly.

⚠️ Do not resubmit a new application - this creates duplicate records and slows things down. If you received that message, action is required.

HICH does not currently have a public phone number. As a growing startup, we made a deliberate choice to handle all support through chat so we can give every driver and rider a written record of their conversation, faster response times, and the ability to share screenshots and documents directly.

How to Reach Us

• In-app chat - Tap the support icon inside the HICH app to start a conversation with our team. This is the fastest way to reach us.
• WhatsApp - Message us on WhatsApp for support outside the app. Contact information is available inside the app.

What to Include in Your Message

• Your full name and phone number
• A brief description of your issue
• Any relevant screenshots if applicable

Our support team typically responds within a few hours during business hours.

You need a valid, unexpired driver's license held for at least 1 year. A standard Class D license is all that's required — no CDL needed, even for Luxury XL or Van ride types.

State Requirements

• Minnesota residents must hold a valid Minnesota driver's license
• New residents (moved to MN within the past 60 days) may apply with an out-of-state license, but must update to a MN license before going fully active on the platform

International Licenses

An international driver's permit (IDP) alone does not meet HICH's requirement. You must hold a valid U.S. state driver's license to drive for HICH.

Driving History

Your record is reviewed during the background check (via Checkr). Common disqualifiers include:

• Suspended or revoked license in the past 3 years
• DUI or DWI conviction in the past 7 years
• Major violations (reckless driving, hit-and-run) in the past 3 years
• More than 3 minor moving violations in the past 3 years

Each application is reviewed individually — if you have questions about your specific situation, contact us before applying.

If Your License Expires After Activation

Renew it and upload the updated version in the app at Account → Documents → Driver's License. Driving with an expired license is not permitted and may result in temporary deactivation.

Use this checklist before starting your application. If everything here applies to you, you're ready to apply.

You

• ✅ At least 25 years old
• ✅ Valid driver's license, held for at least 1 year (Class D standard — no CDL required)
• ✅ Must pass MVR and criminal background check (via Checkr)
• ✅ iPhone or Android compatible with the HICH Driver app

Your Vehicle

• ✅ 4-door vehicle in good, clean condition
• ✅ No more than 15 years old
• ✅ If older than 10 years: fewer than 150,000 miles
• ✅ Valid vehicle registration and personal auto insurance

Documents to Upload

Driver's license (front and back), vehicle registration, insurance certificate, and a profile photo. All must be current — you'll enter the expiration date for each document.

What It Costs

• $45 one-time background screening fee (paid after documents are reviewed, before Checkr begins)
• 90-day free trial, then a subscription is required — see How does subscription billing work?

Timeline to Activation

• Application form: under 15 minutes
• Document review: 1–3 business days
• Background check (Checkr): 3–7 business days
• Total: usually 1–2 weeks if all documents are complete

Ready? Download the HICH Driver app and follow the steps. Full walkthrough: How to apply to become a HICH driver.

Finding a passenger's belongings after a trip is more common than you'd think. Here's how to handle it so the item gets back to the right person fast.

Immediately After Finding the Item

1. Don't open or use the item. Leave it as you found it.
2. Take a clear photo of the item where you found it (back seat, trunk, etc.).
3. Note the trip that just ended (rider name, pickup, drop-off, time).
4. Secure the item in your trunk or another safe spot until you can report it.

Report the Found Item

Contact HICH Support right away with the trip and item details. The faster you report, the faster we can reach the rider.

Reach us via:

• In-app: Menu → Support → Chat With Us
• WhatsApp: 612-424-1777
• Email: info@hichmn.com

Include in your message:

• Date and time of the trip
• Pickup and drop-off locations
• A description of the item (and your photo)
• Your contact info so we can coordinate the return

Lost Item Return Fee

If the item is successfully returned to the rider, a $15 fee may be charged to the rider as compensation for your time. You will be paid this fee through your normal earnings cycle.

How Long to Hold the Item

Hold the item for at least 7 days while we try to reach the rider. If we cannot reach the rider within 7 days, contact support again for next steps.

💡 Always do a quick visual sweep of your back seat between rides. Catching a forgotten item before your next pickup makes the return a lot easier.

HICH currently operates in the Twin Cities metro area in Minnesota. As a HICH driver, you can accept rides anywhere in this service area.

Where You Can Drive

• Minneapolis (all neighborhoods)
• Saint Paul (all neighborhoods)
• First-ring suburbs: Bloomington, Edina, Richfield, Saint Louis Park, Roseville, Maplewood, West Saint Paul
• Outer-ring suburbs: Eden Prairie, Minnetonka, Plymouth, Maple Grove, Brooklyn Center, Brooklyn Park, Coon Rapids, Burnsville, Apple Valley, Eagan, Woodbury
• MSP Airport pickups and drop-offs are supported

Where the Best Earnings Are

Driver demand is highest in central Minneapolis and central Saint Paul, plus around MSP Airport during morning and evening travel windows. Outlying suburbs have steady ride volume but with more time between pickups.

Driving Outside the Twin Cities

Long trips outside the Twin Cities metro do happen (rider requests them), and you can accept them at your discretion. There's no HICH ride volume yet in cities outside the Twin Cities, so the return trip will likely be empty.

Got Questions About a Specific Area?

If you're not sure whether a pickup or drop-off is in our service area, message support.

• WhatsApp: 612-424-1777
• Email: info@hichmn.com

💡 If you're considering driving from outside the Twin Cities, give us a heads up. We can let you know where the ride volume is strongest before you make the trip in.